Job Opportunity Overview – Customer Service Representatives
Cogeco is hiring Customer Service Representatives in Trois-Rivières, QC. This role offers candidates a chance to join a dynamic team focused on customer support. Below are details about the position and its key responsibilities.
Position Details – Trois-Rivières, QC
The Customer Service Representative position at Cogeco is critical for managing customer interactions. Representatives will work primarily in a call center environment.
- Location: Trois-Rivières, QC
- Work hours: May include evenings and weekends to meet customer needs.
Candidates need strong communication skills and a customer-oriented mindset. This role requires handling inquiries about cable, TV, and internet services, ensuring a positive experience for each caller.
Training will be provided to help new hires become familiar with processes and products. It is essential for representatives to stay updated on company offerings and troubleshoot issues effectively.
Objectives and Responsibilities
The main goal of a Customer Service Representative is to provide excellent service and support to Cogeco’s customers. Responsibilities include:
- Answering Queries: Handling a range of customer questions regarding services, billing, and technical issues.
- Problem Resolution: Identifying and resolving customer issues efficiently to maintain satisfaction.
- Data Entry: Accurately documenting interactions and updates in the company’s system.
Representatives also play a role in upselling services when appropriate. This requires a thorough understanding of the company’s products to inform customers of potential upgrades.
The position is fast-paced and can be challenging but offers a rewarding experience for those who enjoy helping others.
Cogeco Company Profile
Cogeco stands as a key player in the telecommunications sector. It provides a variety of services, including cable TV, internet, and phone services. Understanding its history and corporate values offers insight into its operations and culture.
History and Mission
Cogeco was founded in 1957 in Quebéc by the Cogeco family. Initially, it focused on radio broadcasting before expanding into cable services in the 1970s. Today, the company serves over 1.5 million customers across Canada and parts of the United States.
The mission of Cogeco is to deliver high-quality connectivity and entertainment solutions. It aims to enhance customers’ lives through innovative technology and services. Committed to investment in infrastructure, Cogeco strives to meet the growing demands of its clients.
Corporate Values and Culture
Cogeco promotes a culture based on integrity, respect, and teamwork. The company values its employees and emphasizes a supportive work environment. Employees are encouraged to thrive through professional development and ongoing training.
Customer service is vital to Cogeco’s business strategy. By focusing on customer satisfaction, the company creates lasting relationships with its clients. This commitment to service fosters a positive company reputation and helps attract talent.
Application Process
Applying for a Customer Service Representative position at Cogeco involves several important steps. These steps ensure the right candidates are selected for the role. Below are key details regarding resume submission and the interview process.
APPLY NOW – Cogeco Is Looking for Customer Service Representatives
Resume Submission
To begin the application process, candidates need to submit a well-crafted resume. This document should highlight relevant experience in customer service or related fields. Including specific skills such as communication, problem-solving, and teamwork is essential.
Candidates can apply through the Cogeco careers website or job platforms like Indeed and Workopolis. It’s important to customize the resume for the position at Cogeco by using keywords from the job description. A strong cover letter can also enhance the application by expressing interest in the role and the company.
Interview Stages and Tips
Once the resume is submitted, candidates may be invited for an interview. The process typically consists of multiple stages. Initially, there may be a phone screening to assess basic qualifications.
If successful, candidates will proceed to face-to-face interviews. The interviewers often focus on behavioral questions to understand how candidates handle various customer service scenarios.
Candidates should prepare by practicing answers to common questions and researching Cogeco’s values. Displaying enthusiasm for the role can make a positive impression. Dressing appropriately and arriving on time are equally important for making a good impression during the interview.
Employee Benefits and Perks
Cogeco offers a range of employee benefits to support its workers. These benefits help create a positive work environment and promote job satisfaction.
Health Insurance
Employees have access to various health insurance options. This includes coverage for medical, dental, and vision care.
Retirement Plans
Cogeco provides retirement plans to help employees save for their future. They may offer matching contributions to encourage saving.
Paid Time Off
Employees receive paid time off for vacations and personal days. This helps maintain a healthy work-life balance.
Employee Activities
The company organizes activities to boost morale. Regular events include team-building exercises and social gatherings.
Flexible Work Arrangements
Cogeco understands the importance of flexibility. They may offer options for remote work or adjusted schedules.
Additional Perks
Employees may enjoy perks like discounts on services, wellness programs, and employee recognition initiatives. These rewards can enhance the overall work experience.
Cogeco aims to create a supportive workplace. By offering competitive benefits and perks, they strive to attract and retain talented individuals.
Career Growth and Development Opportunities
Cogeco offers various pathways for career growth. Employees can benefit from structured training programs that enhance their skills. This is especially true for customer service representatives.
Training Program Highlights:
- Duration: 3 months of comprehensive training
- Focus Areas: Product knowledge, customer interaction, and problem-solving skills
- Format: In-person sessions with experienced trainers
Mentorship is also a key component. New employees often have access to mentors who guide them through their early days. This support helps them adjust and excel in their roles.
Benefits of Mentorship:
- Personalized guidance
- Faster adjustment to company culture
- Increased confidence in job performance
Further development occurs through internal promotions. Cogeco values employees who show commitment and skill. Many customer service representatives can move into different roles, including supervisory or management positions.
Career Advancement Steps:
- Consistency in Performance: Meeting and exceeding job expectations
- Skill Development: Taking advantage of available training
- Networking: Building relationships within the company
Cogeco also provides competitive benefits that support employee growth, including tuition reimbursement and access to professional development resources. Employees are encouraged to pursue additional certifications relevant to their career paths.